Digicraft-SA app

Support

Need help with the Digicraft-SA app, a service request, a proposal or your account? Our team is happy to help.

Contact us

We usually reply within 1–2 business days. Signed-in customers can also open a support ticket from inside the app.

Common questions

  • 01

    I didn’t receive the verification email.

    Check your spam or junk folder, then tap “Resend Verification Email”.

  • 02

    I forgot my password.

    Tap “Forgot Password?” on the sign-in screen and follow the link sent to your email.

  • 03

    How do I track my request?

    Open “My Requests” in the app to see the status, proposal and any revisions.

  • 04

    How do I switch the language?

    Use the language button at the top of the home screen (English / العربية).

Delete your account

Request deletion online

In the app

You can permanently delete your account from inside the app:

  1. Profile
  2. Delete Account
  3. Verify your identity
  4. Confirm

By email

If you cannot sign in, email info@digicraftsa.com from your registered email address with your first name, last name and a clear request to delete your account and personal data.

What’s deleted

Following confirmation and identity verification, Digicraft will remove the user’s account and associated account-linked information where applicable, including profile information, service requests, associated proposals and revisions, support activity, account-related customer records, and user notifications.

What may be kept

Certain limited information may be retained where necessary for legal, regulatory, accounting, security, fraud-prevention, or dispute-resolution purposes.

Read the full details in our Privacy Policy

Privacy

Read our Privacy Policy and Terms of Service.