Privacy Policy
Last Updated: September 13, 2026
Digicraft-SA ("Digicraft", "we", "us", or "our") respects the privacy of users of the Digicraft application, website, and related digital services, and is committed to handling personal data responsibly and securely.
This Privacy Policy outlines the types of information we may collect, the purposes for which we use it, how we protect and process it, the technical entities that may be involved in processing, and the choices and rights available to users regarding their personal data.
1. Information We Collect
When creating an account or using Digicraft application or services, we may collect information provided directly by the user, including:
- First and last name.
- Company or business name (when provided).
- Email address.
- Phone number.
- Country and country code.
- Basic account information.
- Service requests.
- Project details and requirements.
- Quotations and related modification activities.
- Technical support data and support tickets.
- Correspondences and communications with the Digicraft team.
- Information provided by the user to fulfill the requested service.
Certain technical information necessary for the safe and reliable operation of the application may also be processed, such as authentication details, technical application events, security parameters, and diagnostic data provided through our technical infrastructure.
We do not seek to collect personal information that is not necessary to provide the service or operate the application properly.
2. Methods of Data Collection
We primarily collect personal data directly when provided by the user through the Digicraft application or website—such as when creating an account, submitting a service request, submitting project details, contacting technical support, or sending account or privacy-related requests.
Additionally, certain technical data may be generated automatically during application usage to the extent necessary to operate, secure, and improve the reliability of the service.
3. Account Creation and Authentication
Digicraft utilizes secure authentication services to manage user accounts, including Google Firebase Authentication.
Login credentials are used solely to verify user identity and secure access to the account.
The Digicraft application does not store plain-text passwords within its application database.
Users are responsible for maintaining the confidentiality of their login credentials and ensuring they are not shared with unauthorized individuals.
4. How We Use Information
We may use personal data for the following purposes:
- Creating and managing user accounts.
- Verifying user identity and securing accounts.
- Executing and managing service requests.
- Preparing and managing quotations and related revisions.
- Tracking project progress and status.
- Managing payment status where applicable.
- Providing technical support and customer service.
- Sending account, service, or project-related notifications.
- Communicating with users regarding their requests or services.
- Sending promotional materials or service offers when permitted.
- Preventing unauthorized or fraudulent activities.
- Protecting the application, systems, and users.
- Detecting technical issues and improving service reliability and security.
- Fulfilling legal or regulatory obligations where applicable.
Digicraft does not sell users' personal data.
5. Firebase and Technical Service Providers
Digicraft relies on select third-party technical service providers as necessary to operate the application and deliver services.
Our current infrastructure relies on Google Firebase services, including Firebase Authentication for identity and account management, Cloud Firestore for application data storage and management, and Cloud Functions for executing secure backend processes and business logic.
Data may be processed through these services to the extent necessary to provide, run, and protect application functionalities.
6. Sharing Personal Data
Digicraft does not sell, rent, or trade users' personal data.
Data may only be shared or processed when necessary to deliver a requested service, operate and secure our systems, engage authorized technical providers, comply with legal requests and obligations, or prevent fraud and security threats.
7. Service Requests, Quotations, and Communication
Authorized Digicraft personnel may use the information provided by the client regarding service requests, projects, quotations, revision requests, support tickets, and communications in order to review, execute, manage, and support the requested service.
Administrative capabilities and access to administrative information are restricted strictly to authorized users based on role-based permissions within the system.
8. Notifications
Digicraft may send notifications regarding account and service updates, such as service request statuses, quotations, revision requests, project statuses, payments, technical support updates, and relevant offers or service updates.
Users can manage certain notification preferences where available through device or application settings.
9. Data Security
Digicraft implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.
10. Data Retention
Personal data linked to accounts is retained as long as reasonably needed to operate the account, fulfill requested services, provide support, maintain security, resolve disputes, or comply with applicable legal requirements.
11. Account and Personal Data Deletion
Users can permanently delete their Digicraft account directly from within the application using the following path:
Profile → Delete Account → Verify Identity → Confirm Permanent Deletion
Account deletion is permanent.
If users are unable to access the application, they may submit a deletion request via email to:
12. Children's Privacy
Digicraft services are intended for individuals who are legally capable of using digital services and entering into appropriate business agreements.
13. User Privacy Rights
Subject to applicable laws and location, users may have rights regarding their personal data, including requesting access, correction, or deletion of their data.
14. Compliance with Saudi Arabia's Personal Data Protection Law (PDPL)
Digicraft complies, to the extent applicable, with the provisions of the Saudi Personal Data Protection Law (PDPL), its executive regulations, and guidelines issued by the Saudi Data and AI Authority (SDAIA).
Inquiries or complaints regarding data processing can be submitted directly to:
15. International Data Processing
Digicraft may use cloud infrastructure or technical services that process or store data in countries other than the user's country of residence, adhering to applicable protection standards.
16. Changes to the Privacy Policy
Digicraft may update this Privacy Policy periodically. The latest version will always be published with an updated "Last Updated" date.
17. Contact Us
For inquiries regarding this Privacy Policy or data protection, please contact us at:
Digicraft-SA
